A frequently asked questions

How can I download my files?

If you're having problems downloading your files, please log in to your Etsy account from your computer (don't use mobile devices). Etsy doesn't allow downloads from them

Follow this instruction: https://help.etsy.com/hc/en-us/articles/115013328108.

How can I open and edit a PDF file?

To open PDF files, you need to use the software Adobe Reader. You can download it for free from this link: https://get.adobe.com/reader/.
Note: Apple devices sometimes have problems reading PDFs, so please install and use Adobe Reader.

Etsy has a wrong email address

As a seller, we don't have access to edit or modify anything from your account, including your email address. You should contact Etsy technical support for assistance with that issue: https://help.etsy.com/hc/en-us/articles/115015410188?segment=shopping

I'm still waiting for an answer from Etsy technical support - how can I get my files?

Don't worry - I'll give you an alternative way to download your files as soon as I reach my computer.