Faq

A frequently asked questions #

How can I download my files? #

If you’re having problems downloading your files, please log in to your Etsy account from your computer (don’t use mobile devices). Etsy doesn’t allow downloads from them

Follow this instruction: https://help.etsy.com/hc/en-us/articles/115013328108.

How can I open and edit a PDF file? #

To open PDF files, you need to use the software Adobe Reader. You can download it for free from this link: https://get.adobe.com/reader/.

Note: Apple devices sometimes have problems reading PDFs, so please install and use Adobe Reader.

Etsy has a wrong email address #

As a seller, we don’t have access to edit or modify anything from your account, including your email address. You should contact Etsy technical support for assistance with that issue: https://help.etsy.com/hc/en-us/articles/115015410188?segment=shopping

I’m still waiting for an answer from Etsy technical support - how can I get my files? #

Don’t worry - I’ll give you an alternative way to download your files as soon as I reach my computer.