Refund Policy

Refund policy #

Due to the nature of this item, once purchased, we cannot offer a refund. Please message us with any questions before you make a purchase.

  • Colors may vary depending on your screen.
  • Please note that this is a PDF file digital download. You will not receive a physical product.
  • I do not accept returns, exchanges, or cancelations after making a download. But please contact me if you have any problems with your order.

You can always contact us for any return question at tacucostudio at gmail.com

Damages and issues #

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items #

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), digital downloads, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges #

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period #

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds #

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at tacucostudio at gmail.com.